You will be entitled to a refund, depending on when you cancel your Booking, as follows: (1) If you cancel your booking more than 24 hours prior to the journey time, you will be entitled to a refund equivalent to 100% of the value of your booking. (more than 72 hours for bookings made for the following dates 24-26.12 & 31-01.01) (2) If you cancel your booking less than 24 hours prior to the journey time no refund will be due. (less than 72 hours for the following dates 24-26.12 & 31-01.01) (3) In the event that the customer(s) do not turn up at the agreed pick-Up point within 5 minutes of the booked time, we will make one attempt to contact the customer using the number provided at the time of booking, failure to make contact, due to but not limited to, not anwsering the phone, having no phone signal, having no battery, will result in the driver treating the booking as a “No Show” therfore no refund will be due. (4) In the event that you provide inaccurate details including but not limited to an invalid or wrong; house name/number, postcode, customer name, email address, telephone number, no refund will be due. At our discretion a driver may be sent to complete the journey but this will incur additional charges.